A philosophy and an organizational strategy that promotes police/community partnerships and problem-solving strategies.

Partnership in Responsibility
The entire community is responsible for public safety—not just the police.

Community policing recognizes a shared responsibility and connection between the police and community making Santa Clara a safer, more livable city.

Problem-Solving
Police Officers are encouraged to become familiar with the community, listen to citizens' concerns and assist them with problem-solving. Problem-solving strategies are used by the community and the police to develop customized responses to problems. Problems are addressed with a four step process:

• Scanning: Problems are identified
• Analysis: Questions are asked to learn everything possible about the problem
• Response: Based on careful analysis, a custom made response to the problem is tried
• Assessment: The response is evaluated to see if the problem was solved